Frequently Asked About Our Account Terms
Yes. Log into Account Settings to update your email address or linked payment method. Changes to your email take effect immediately; changes to your payment method apply to your next withdrawal. If you need to update your DANA, OVO, GoPay or QRIS details, you can do so without closing your account.
Your account stays open and active as long as you comply with our terms. If you haven't played for six months, we may send you a reminder email asking if you want to keep your account active. You can reactivate it by logging in. Inactivity alone does not trigger account closure.
We keep your account history — all deposits, game results and withdrawals — for the lifetime of your account. After you close your account, we retain records for five years to comply with payment regulations. You can request a copy of your data by emailing support with your account email.
All withdrawals require identity verification to prevent fraud. You'll receive a one-time code via email or SMS; enter it to confirm your withdrawal is genuine. Once verified, your request moves to processing. Withdrawals to DANA, OVO, GoPay or QRIS usually arrive within one hour; bank transfers may take one to two business days depending on your bank.
Yes. If you spot an unauthorised transaction or believe you've been charged incorrectly, contact support immediately with your account email and details of the transaction. We'll investigate and respond within 48 hours. If the dispute involves your payment provider, we'll work with DANA, OVO, GoPay or your bank to resolve it.
You can close your account at any time by contacting support or using Account Settings. Once closed, your login access is disabled immediately and any balance is forfeited according to these terms. Reopening a closed account requires you to apply again; we'll review your eligibility based on our current acceptance criteria.
No, we do not sell your personal data. We share payment information with our verified payment processors — DANA, OVO, GoPay, QRIS providers and banks — only to process your deposits and withdrawals. We may disclose data to law enforcement where local law requires it. Your data is never rented or marketed to external businesses.
